Legal

Refund & Returns Policy

Last updated: 5 August 2026 · Sold by Aluma Studios LLC (DBA Morning Shadows), Los Angeles, California, USA.

We want you to love your artwork. This policy covers physical fine-art photography prints purchased through morningshadows.com. By placing an order you agree to the terms below. Nothing here affects any non-excludable rights you may have under consumer law in your country.

Made-to-order & limited-edition works

Most of our prints — including open-edition prints, posters, postcards and signed limited editions — are produced to order specifically for you. Because they are custom-made, they are not eligible for change-of-mind returns once production has begun. Please check your size, framing and options carefully at checkout.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, we will make it right. Contact us at [email protected] within 14 days of delivery with your order number and clear photographs of the item and packaging. We will, at our discretion, reprint and reship the item at no cost, or issue a full refund.

Change-of-mind returns (non-personalised stock items only)

Where an item is a standard, non-personalised stock product (not made-to-order), you may request a return within 14 days of delivery. The item must be unused, undamaged and in its original packaging. Return shipping is the buyer's responsibility; the original shipping fee is non-refundable. Refunds are issued once the item is received and inspected.

How refunds are issued

Approved refunds are returned to the original payment method within 5–10 business days of approval. You will receive email confirmation when a refund is processed.

Cancellations

Orders may be cancelled for a full refund before production begins. Once a made-to-order item has entered production, it cannot be cancelled.

Digital & licence products

Digital files and image-usage licences are non-refundable once delivered, except where required by law.

Sessions & deposits

Photography-session bookings, deposits and packages are governed separately by your booking agreement (via HoneyBook), not by this print-shop policy.

Contact

Questions about an order or return: [email protected]. We aim to respond within 2 business days.